WORST EXPERIENCE I'VE EVER HAD WITH A BODY SHOP! The manager of the body shop is the laziest creature I've ever dealt with, isn't even in the shop half the week, the employees under him can't blink without direction from him, no one takes initiative, my car has currently been there for 3 weeks and even after knowing what they needed the day I bright the car in and got a detailed estimate, they waited to order my parts for a week and a half, while telling me they were "waiting on parts"when I called a few days after I had dropped it off, when they hadn't even ordered parts yet. I don't appreciate being lied too and I don't appreciate being given the run around. Will absolutely not go back and would not recommend to anyone. I am beyond upset with how they have chosen to deal with this and to add insult to injury every last person i have dealt with, with situation, has been unbelievably rude, condensing, and dismissive. Absolutely unacceptable.
They took it in, recharged the system, and sent me on my way. 7 months go by and I notice the AC is not working again. I called and the salesman was very polite and said he'd check into what he can do. Called me the next day saying there wasn't anything they could do, still polite.
Many options
I think I've made my point. Just go somewhere else. If you want details continue reading.
I got in contact with manager there and I stared the conversation calm and collected. When I proposed they ACTUALLY fix the car he straight up just said no, that it wasn't their problem anymore. After a heated debate on what the word fix meant and how they weren't going to stand behind any definition of it, HE HUNG UP ON ME. Hal is his name and if that's the kind of manager that runs the place, expect nothing good to come from it.
Awesome customer service
They have always treated me right.
Want customer service? Go somewhere else. Want to know you will be taken care of if something goes wrong? Go somewhere else. Want something to actually be fixed when they say it'll be fixed? Go somewhere else.
I bought a used vehicle that had AC issues and written on the receipt was a note stating to fix the AC. Which makes that a term of the contract, if nothing else a gentleman's agreement that the car will be in good working order off the lot.
Devils Lake Chrysler Center is a US Car Dealer based in Devils Lake, North Dakota. Devils Lake Chrysler Center is located at 302 4th St NW, Devils Lake, ND 58301, USA.
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